Challenge with Observance

A relative is showing signs of having some difficulty with the same degree mitzvah observance and I would like to help but don't know how to. Would you please have someone contact me to speak with? Thank you so much!

It sounds unpleasant and my heart goes out to you, but please keep a positive outlook and I hope and pray that your concerns are resolved very soon.

Personally, I would recommend that you try contacting the Gateways offices directly. Gateways contact information is :
Email: office@gatewaysonline.com
800-722-3191 - 845-352-0393  

Please tell them that you made an initial contact with the Ask the Rabbi site and that you were recommended to contact them directly.